About Us

MadamSew was founded in March 2017 by brothers Mark and Richard Fiers. Both of their grandmothers are avid sewers. While looking for sewing-related presents for them online, they found that there were a lot of handy tools available that a lot of people didn’t know about. That inspired Mark and Richard to start MadamSew.com, an online-only store that offers carefully selected sewing tools intended to make sewing easier and more fun. Richard, a former teacher, immediately adopted a focus on providing in-depth instructions with the tools sold in the webstore, along with top-notch customer service, in order to best assist customers. The store was an instant hit, and MadamSew rapidly grew to a company with more than 10 employees and inventory in 2 warehouses (main warehouse being in North Carolina).

Based on customer input, we soon began to develop our own products. The ultimate presser foot set and the heat erasable fabric marking pens were the first to be introduced in our shop. Ever since, our product development team has been working hard to bring nifty new sewing tools to the shop.

MadamSew.com has grown to be more than just a store, we are also a community where people can get inspired by, and interact with like-minded people. Our customers share inspiration, successes, & challenges with fellow sewing enthusiasts on our Facebook groups, Instagram, and Twitter. The MadamSew team contributes to the community through blog posts, tutorial videos, and comprehensive manuals.


The MadamSew Team


Mark
Co-Founder

Richard
Co-Founder

Mark
Founder and CEO, Head of Finance, Legal and Product Development

Richard
Founder and CEO, Head of Marketing and Operations

Maxence
General Manager

April
Executive Assistant

An
Content and Product Development Manager

Greg
Marketing Team Leader

Kyle
Inventory Planner

Derrick
Senior Marketing Manager

Fontaine
Amazon Brand Manager

Jackie
Product Developer

Catherine
Product Developer

Barbie
Operations and Customer Service Manager

Geneva
Customer Service

Theresa
Customer Service

Chescka
Customer Service

Neri
Customer Service

Phoebe
Customer Service

Sandra
Customer Service

Sands
Customer Service

Sergio
Marketing Intern

Maxence
Chief Executive Officer

April
Executive Assistant

An
Content and Product Development Manager

Kyle
Supply Chain and Fulfillment Manager

Greg
Marketing Team Leader

Derrick
Senior Marketing Manager

Tricia
Social Media Manager

Catherine
Product Developer

Jackie
Product Developer

Josh
Sales Team Leader

Barbie
Operation and Customer Service Manager

Geneva
Customer Service

Theresa
Customer Service

Sandra
Customer Service

Phoebe
Customer Service

Neri
Customer Service

Sands
Customer Service

Cheska
Customer Service