Frequently asked questions
We are here to help!
ORDER ISSUES
What is the status of my order?
You may do an Order Lookup on our website by entering your email address and order number on this page. You may also send an email at hello@madamsew.com, do a live chat on the Madamsew website or call us at 1844-284-5336 for further assistance.
I haven't received my order yet. What can I do?
Important Note:
We're transitioning to a new warehouse, which means a short pause in shipping as we set up to bring you faster and more reliable service in the future. We expect to resume shipping fully by July 1st. Thank you for your patience during this upgrade.
Check the tracking of your order first. The tracking number will be in the email shipping confirmation that was sent a few days after you ordered. If you do not have that email you can look up the order in this page.
WEBSITE
What payments methods can I use on the website?
Credit Card (Visa, Mastercard, Discover, AMEX) and PayPal payments are accepted.
How do I place an order?
Orders can be placed directly on our website at madamsew.com or by phone at 1844-284-5336.
PRODUCT & STOCK
I can't find an item on the website anymore. What should I do?
If an item no longer appears on our website, it may be out of stock or discountinued. Please email customer care at Madamsew.com or call us at 1-844-284-5336 for answers to your question.
How can I search to find products on the website?
You can use the search bar at the top of our website on desktop. The search bar is located in the menu on mobile.
Some items are in pre-order. What does that mean?
Sometimes some of our products are in pre-order because they are new and the inventory hasn't arrived yet or the item is out of stock and you can pre-order them before the inventory arrives to our warehouses. All pre-order items wil be shipped starting on the date mentioned on the product page.
Will Madamsew presser feet fit my machine?
You can do a google search and look up your machine make and model number, refer to your owners manual or the manufacturer website with the make and model. You can also email hello@madamsew.com or call us at 1844-284-5336 for assistance.
DELIVERY AND RETURNS
What is your return policy?
You can return any item you bought within 60 days after receiving it. It needs to be in new and unused condition. If 60 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. Please see our full return/refund policy for more information in this link https://madamsew.com/pages/refund-policy
I need to return an item. What should I do?
You need to contact Madamsew for a unique RMA number for your return. You will then be given specific return instructions on how to return. Please send an email to hello@madamsew.com, do a live chat on the Madamsew website or call us at 1844-284-5336 for assistance.
Something is wrong with my order (missing item, broken item, received wrong item)?
You may send an email to hello@madamsew.com, do a live chat on the Madamsew website or call us at 1844-284-5336 for assistance.
What are the shipping options?
For US orders, we offer USPS ground for first class and priority. Shipping method depends on weight of order. International orders are shipped via select carriers depending on the country.
Where do the orders ship from?
US orders are shipped from our Winsconsin warehouse. All international orders are shipped from our International China warehouse.
When will my order ship?
Shipping will occur after the order has been fulfilled. Usually this is within 1-3 business days after the order is placed. A shipping confirmation including a tracking number will be sent to the email used in the order.
How long does shipping take?
US domestic orders ship from our warehouse in North Carolina and you should receive your order within 2-5 business days after your package ships. We make every effort to ship orders, first in first out, contingent on product availability, as fast as possible.
International orders: Your order ships from our international warehouse and will be delivered within 2-5 weeks. We mostly succeed to stay well under that upper limit though.
What is my tracking number?
Check your email for the shipping confirmation. There should be a link to the tracking number. You may also use this order look up link by entering your email or order number https://madamsew.com/pages/order-lookup You may also send an email to hello@madamsew.com, do a live chat or call us at 1844-284-5336 for assistance.
WEBSITE & PROMOTION
I have trouble with the website when trying to place an order. What should I do?
You may send an email at hello@madamsew.com, do a live chat or call us at 1844-284-5336 for assistance. We always welcome feedback about our website so please don't hesitate to share an issue you might encounter.
Are credit card purchases safe on madamsew.com?
Yes, your credit card purchases are safe on Madamsew.com. We use secure servers and Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet.
For additional information on how Madamsew.com maintains your privacy and security, please visit our Privacy Policy. We will securely store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The secure storage of this information will facilitate a quick and convenient checkout for you.
How do I use my coupon code?
When checking out within your cart, you can click "Enter your gift card or discount code here" enter the code in the box that will appear and press Apply. Note that coupon codes are not cumulative. When we have sitewide promotions, your code might not be used because the sidewide promotion is better.
How I can unsuscribe from emails and/or texts?
You may unsubscribe from emails by clicking the unsubscribe option located at the bottom of the email. You may unsubscribe from text messages by replying STOP to the text message you received.
If you need more assistance please contact us by sending an email to hello@madamsew.com, do a live chat on the Madamsew website or call us at 1844-284-5336 for assistance.
STILL HAVE ANY QUESTIONS?
1-844-284-5336
